FAQ's

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Products

Are TanTor products Vegan? 

Every product that TanTor offers is Vegan.

Are TanTor products Cruelty free? 

Every product that TanTor offer is cruelty free.

Can I recycle TanTor’s packaging?

Yes, the package that TanTor’s products are packaged in are recyclable.

Orders

What is your return policy?

Every first order is backed by our 90-Day Worry-Free Guarantee. If you don’t love your TanTor lip care, email customercare@tantorcosmetics.com within 90 days of delivery and we’ll make it right with a refund, exchange or store credit. Subscription orders and final-sale items aren’t covered. See the full policy.

Can I modify or cancel my order?

After your order is purchased, we unfortunately cannot modify your order.

How can I Check my order status?

You can track your order status here

What forms of payment does TanTor accept?  

TanTor accepts PayPal, Apple Pay as well as all major credit and debit cards, including  Visa, Mastercard, Discover, and American Express. 

Shipping

Does TanTor Cosmetics ship international?

We currently only offer shipping within the United States. We apologize for any  inconvenience this may cause and hope to expand our shipping options in the future.

Tracking order  

 Click here to track your order. 

Account

How to create an account